Frequently Asked Questions
Below are some of the most common questions we receive from customers. If you can’t find the answer you need, feel free to contact us, we’re always happy to help.
1. Why should I choose WCCS over the hundreds of other cleaning companies?
At WCCS, our points of difference come down to what actually matters:
- Exceptional customer service
- Best-in-class cleaning standards
- Attracting and retaining great people
- Smart, modern systems that keep everything running smoothly
Most importantly, we deliver what you want – just ask our existing clients.
We are also proud to be:
- Locally owned and operated, with strong community connections
- Great listeners who take the time to understand your needs
- Socially responsible, giving back where we can
- Environmentally friendly, using products and methods kinder to the planet
- Dedicated to staff wellbeing, fostering a supportive, respectful workplace
2. What types of cleaning service do we provide?
We offer a wide range of residential and commercial cleaning services, including:
- Specialised sanitisation services
- Regular commercial cleaning
- Office cleaning
- Residential cleaning
- End of tenancy cleaning
- Deep cleaning
- Window cleaning
- Carpet cleaning
3. Which areas do you service?
We proudly service all areas across the Kāpiti Coast and Wellington Region.
4. Are your cleaners trained, and background checked?
Yes. All WCCS cleaners are fully trained, insured, and police-vetted for your peace of mind. We follow strict quality and safety standards to ensure consistent, reliable service.
5. Do I need to provide any cleaning products or equipment?
No. We supply everything required, including:
- Professional-grade cleaning equipment
- Eco-friendly, safe cleaning products
You don’t need to provide anything
6. How do I book a cleaning service?
You can book through our website contact form, email, or phone. We offer free on-site assessment and customised quotes.
7. Are WCCS insured of have public liability insurance?
WCCS maintains a public liability insurance coverage of 10 million dollars. This protects our contractors from paying the cost of any accidents, or damages for providing services on a customer’s premises.
8. What happens if I transfer to WCCS?
WCCS will manage the entire transfer process to ensure it is done correctly and respectfully.
We have welcomed many team members through transfers before. Even when someone needs a little extra support at the beginning, with the right training and guidance they often go on to become some of our highest performers.
We are always committed to helping people grow and succeed in their roles.